Contact Us

Thank you for visiting Iltrova. For questions about a product, an order, delivery, returns, or refunds, please contact our customer support team using the details below. When asking about an existing order, include your order number and a brief explanation so we can identify your request.

Customer Support

Website: https://iltrova.com

Support Email: service@iltrova.com

Contact Phone: +86 19939467258

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

We welcome questions about product information, order updates, shipping concerns, and post-purchase support. You can send an email outside business hours; inquiries are handled during our support schedule.

Business Information

Operating Company: Jilin Xinguang Technology Co., Ltd.

Company Address: Room 502, Unit 4, Building 4, Public Security Department Family Compound, No. 4-1.2 Wenhua Hutong, Chaoyang District, Changchun

Returns and Order Issues

Please contact service@iltrova.com before sending any item back. Include your order number, the item involved, and relevant photographs if the product arrived damaged, defective, or incorrect. Our team will explain the return request process and provide the authorized return destination when a return is approved.

The company address listed above is business information and is not automatically a return receiving address. Sending a parcel there without return authorization may delay its handling.

For more information, please review our Shipping Policy and Return & Refund Policy.