Shipping Policy

Order Processing

Orders are ordinarily prepared for dispatch within 1–3 business days after successful payment confirmation. Business days do not include weekends or applicable public holidays. Processing time is separate from carrier transit time. If an order requires more time, we will communicate material changes when reasonably possible.

Estimated Delivery Transit

After dispatch, the estimated shipping transit time is 7–15 business days. This range is an estimate, not a delivery guarantee. Your overall delivery time includes both processing and transit, and may be affected by carrier networks, destination, customs inspections, severe weather, holidays, or other disruptions.

Shipping Destinations and Fees

Available shipping destinations and delivery options are determined at checkout based on your delivery address and the items in your cart. Shipping charges, where applicable, are displayed at checkout before you complete payment. We do not promise delivery to every country or a universal free-shipping threshold.

Tracking and Shipment Updates

Where a carrier tracking service is available, tracking details may be provided after dispatch by email or through order information. Carrier scans may take time to appear. If tracking appears delayed or a shipment is unusually late, please contact us with your order number.

Customs, Duties, and Import Taxes

For cross-border deliveries, customs procedures and local import charges may apply. Responsibility for such charges depends on the destination, the checkout disclosures, and applicable law. Please review the information shown at checkout and any notice from local authorities or the carrier. We do not guarantee a duty-free delivery.

Delivery Address Accuracy

Please check the recipient name, phone number, and complete address before placing your order. If you notice an error, contact us promptly at service@iltrova.com. We will attempt to assist before dispatch, but changes cannot be guaranteed after a parcel enters the carrier network. Any additional costs are handled according to applicable law and the circumstances of the shipment.

Lost, Damaged, or Incorrect Deliveries

If your parcel is marked delivered but cannot be found, or arrives damaged or with the wrong item, contact us as soon as possible with your order number and any relevant photos or carrier information. We will review the situation, work with the carrier where appropriate, and provide a suitable remedy as required under our Return & Refund Policy and applicable consumer law. Your statutory rights are not limited by a carrier tracking status.

Delivery Questions

Support Email: service@iltrova.com

Contact Phone: +86 19939467258

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company: Jilin Xinguang Technology Co., Ltd.

Company Address: Room 502, Unit 4, Building 4, Public Security Department Family Compound, No. 4-1.2 Wenhua Hutong, Chaoyang District, Changchun