Terms of Service
1. Overview
Welcome to Iltrova, available at https://iltrova.com. The company identified for this store is Jilin Xinguang Technology Co., Ltd., at Room 502, Unit 4, Building 4, Public Security Department Family Compound, No. 4-1.2 Wenhua Hutong, Chaoyang District, Changchun. In these Terms of Service, “we,” “us,” and “our” refer to the store operator, and “you” refers to a visitor or customer. These terms govern your use of our website and purchases made through it. By using the website or placing an order, you agree to these terms, subject to your rights under applicable law.
2. Eligibility and Accounts
You must be legally able to enter into a purchase contract in your jurisdiction, or have appropriate parental or guardian authorization. If you create an account, you are responsible for keeping your login details confidential and for providing accurate account information. Contact us promptly if you suspect unauthorized use of your account.
3. Product Information and Availability
We aim to present product descriptions, images, options, and pricing clearly. Screens and devices may display colors differently. Please read the information on the relevant product page before purchasing. Product availability can change. If an ordered item is unavailable, we will contact you about available options and any refund due.
4. Orders and Acceptance
Submitting an order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily mean the order has been accepted. An order is accepted when we confirm it for fulfillment or dispatch it, as applicable. We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment failure, or a clear pricing error. If payment was collected for an order we cannot fulfill, we will arrange a refund as required by law.
5. Prices, Payments, and Taxes
The prices, currency, available payment methods, shipping charges, and applicable taxes presented at checkout govern the order. You are responsible for providing valid and authorized payment information. Any customs duties, import taxes, or handling charges imposed by your destination may be payable as disclosed at checkout or required by applicable law. We will not charge an undisclosed restocking fee on returns governed by our Return & Refund Policy.
6. Processing and Delivery
Order processing ordinarily takes 1–3 business days after payment confirmation. Estimated transit after dispatch is 7–15 business days for eligible destinations; transit time is an estimate and not a guaranteed delivery date. Available destinations and shipping charges are shown during checkout. Actual delivery timing may vary due to carriers, customs, holidays, location, or other circumstances. See our Shipping Policy for details.
7. Cancellations, Returns, and Refunds
Contact service@iltrova.com as soon as possible to request cancellation before dispatch. Cancellation cannot be guaranteed once an order has been dispatched. Eligible items may be requested for return within 30 calendar days after delivery under our Return & Refund Policy, subject to stated conditions and mandatory consumer rights. Approved refunds are initiated to the original payment method within 10 business days after approval, or sooner where law requires. Financial institutions may need additional time to post the funds.
8. Acceptable Use
Do not misuse the website, interfere with its security or operation, upload malicious code, attempt unauthorized access, or use the website for unlawful activity. We may restrict access when reasonably necessary to protect customers, the store, or others, consistent with applicable law.
9. Intellectual Property
Unless otherwise indicated, the website's original text, design, branding, and other protected materials belong to their respective rights holders. You may use the website for personal shopping and lawful browsing. These terms do not grant permission to reproduce or commercially exploit protected content without the relevant owner's consent.
10. Third-Party Services and Links
The store may rely on payment, hosting, delivery, and other service providers to process transactions and orders. Their own terms may apply when you interact directly with them. Links to third-party websites are provided for convenience; we are not responsible for their independent content or practices except where applicable law provides otherwise.
11. Privacy
We process personal information as described in our Privacy Policy and under applicable data protection law. Please review that policy for details about order information, communications, cookies, and privacy rights.
12. Warranties and Liability
We do not promise uninterrupted website access or that every minor technical error can be prevented. To the extent permitted by law, we are not liable for losses that are remote, unforeseeable, or not caused by our breach. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, or affects mandatory rights relating to faulty goods, delivery, refunds, or consumer protection.
13. Changes to These Terms
We may update these terms to reflect operational, legal, or service changes. The version available when you place an order will generally apply to that order, except where a change is required by law or separately agreed with you. Material changes will be communicated where required by law.
14. Contact
For questions regarding these terms or your order, email service@iltrova.com or call +86 19939467258 during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).
Operating Company: Jilin Xinguang Technology Co., Ltd.
Company Address: Room 502, Unit 4, Building 4, Public Security Department Family Compound, No. 4-1.2 Wenhua Hutong, Chaoyang District, Changchun