Privacy Policy
1. Who We Are
This Privacy Policy explains how personal information is handled when you browse, contact, or shop through https://iltrova.com. The business identified for the store is Jilin Xinguang Technology Co., Ltd., located at Room 502, Unit 4, Building 4, Public Security Department Family Compound, No. 4-1.2 Wenhua Hutong, Chaoyang District, Changchun. For questions about your information or to exercise privacy rights, contact service@iltrova.com.
2. Information We Collect
Depending on how you interact with the store, personal information involved in providing our services may include your name, billing or delivery address, email address, phone number, order details, purchased items, transaction status, customer support messages, and information you choose to provide. Technical information such as device type, browser details, IP address, basic usage events, and cookie identifiers may also be processed when you visit the website. Payment information needed to complete an order may be handled by the payment provider; we need not receive complete payment card numbers.
3. How Information Is Collected
Information may come directly from you when you place an order, provide contact details, communicate with us, or use account features. Certain technical information may be generated by your browser or devices when you access the site. Information may also be provided by service providers involved in processing payments, fulfilling orders, or responding to support requests, where those services are used.
4. How We Use Information
We use relevant information to process and deliver orders; arrange payment and refunds; provide customer support; communicate about purchases and service updates; maintain account and website functionality; prevent fraud and other misuse; meet recordkeeping, tax, and legal obligations; and protect our rights and customers. Where permitted and appropriately authorized, we may also use contact information to send marketing messages. You can request to stop marketing email using the unsubscribe mechanism provided in those messages or by contacting us.
5. Legal Bases Where Applicable
Depending on your jurisdiction and the activity, processing may be based on performance of a contract, compliance with legal obligations, legitimate interests such as security and service improvement, or consent where required. When consent is the basis for a particular activity, you may withdraw it through available controls or by contacting us, without affecting processing already lawfully performed.
6. Service Providers and Disclosure
Information may be shared as necessary with providers involved in website hosting, ecommerce operation, payment processing, fulfillment, delivery, fraud prevention, communications, and customer support, to the extent those services are actually used. We may also disclose information where required by law, to respond to valid legal requests, to protect rights or safety, or in a legitimate business reorganization subject to applicable safeguards. We do not permit service providers to use information beyond their authorized functions without an appropriate basis.
7. Cookies and Similar Technologies
A shopping website may use cookies and comparable technologies for essential functions such as remembering cart contents, maintaining sessions, securing transactions, and recording preferences. Additional analytics or advertising technologies, where enabled, are subject to applicable notice, consent, and opt-out requirements. You may manage cookies through your browser and any privacy controls displayed on the website. Disabling certain essential technologies may affect shopping functionality.
8. Marketing and Advertising Choices
If you receive marketing communications from us, you may unsubscribe using the message instructions or contact service@iltrova.com. Where applicable law gives you rights to object to direct marketing, targeted advertising, or sharing of personal information for advertising purposes, you may exercise those rights through available site controls or by contacting us. We will handle qualifying requests according to applicable law.
9. International Processing
Because an online order may involve service providers or deliveries in different locations, personal information may be processed in jurisdictions other than your own. Where required, appropriate legal safeguards will be applied to cross-border transfers and processing.
10. Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, respond to requests, comply with tax and legal obligations, manage disputes, prevent fraud, and protect security. Actual retention periods vary by record type and applicable legal requirements. We delete, anonymize, or restrict information when retention is no longer necessary or legally permitted.
11. Security
We use reasonable organizational and technical measures appropriate to the information and risks involved. No internet transmission or storage system can be guaranteed perfectly secure. If you believe there is a security problem involving your information, please contact us promptly.
12. Your Privacy Rights
Subject to your location and applicable exceptions, you may have rights to request access, correction, deletion, a copy of your personal information, or restriction of or objection to particular processing. You may also have rights regarding consent, certain automated decisions, and complaints to a data protection authority. To submit a request, contact service@iltrova.com. We may request proportionate information to verify your identity before responding and will meet applicable statutory deadlines.
13. Children's Privacy
This website is not directed to children who are below the age at which they may independently consent to relevant online services in their jurisdiction. We do not intentionally solicit personal information from children without the consent or legal basis required by applicable law. Contact us if you believe a child has provided personal information inappropriately.
14. Third-Party Links
Our pages may link to third-party websites or services. Their privacy practices are governed by their own notices, and we encourage you to review them before providing personal information.
15. Changes to This Policy
We may update this policy to reflect changes in our services, information practices, or applicable law. Updates will appear on this page, and additional notice will be provided where legally necessary.
16. Contact
Privacy and Support Email: service@iltrova.com
Contact Phone: +86 19939467258
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Jilin Xinguang Technology Co., Ltd.
Company Address: Room 502, Unit 4, Building 4, Public Security Department Family Compound, No. 4-1.2 Wenhua Hutong, Chaoyang District, Changchun